Common Questions and Answers

What should I do if I need a new website?

You are in the right place to start planning your new website. First, you have to think thoroughly about your business goal and the role of your website in your business to grow online. Go to our packages and “Extras” section and choose the best that you believe will help you attain your business goals, and how we can best assist you. We have flexible packages and there is one that fits your business goals.

What shall I do after I choose the package?

You have to contact our friendly WordPressiv team by email to place your order. We will send an invoice for a deposit to be paid before starting our work. You can also call us to have a quick discussion about your business, let us listen to your initial questions and answer them, and then, we shall be organizing a website planning call after your project is initiated. Before that, we shall be sending you basic information of the package you have chosen and explain its basic features and advantages. For more details, click here and review “Our Process.”

How long will it take to create my new website?

We commit to get your website up and running within 30 days using our effective 5-step process. Read more by clicking here.

How much does it cost to build a new website?

The cost will depend on the size and functionalities that you want to have in your website. Our prices are transparent and we do not have hidden charges. Our packages and prices can be viewed on this link . We also offer “Extras” which are optional additional features that you may want to have in your website. After launching your new website, the cost that is left is the monthly WordPressiv Security, Hosting, and Support. Find out more about our impressive ongoing hosting plans, support, and training services by clicking here.

What do I need to provide?

You will need to provide us with your selected design, text and image content to be included in the website.  This is requested in 7 days to keep our commitment to a fast delivery.  Within the packages we only accept a single content submission which is to be the final content of the website, additional revisions to content will be extra cost.  You should also submit images for the website, we include the purchase of up to 2 stock images per page of the website.  If you require additional images they can be purchased as Extras.

Will my new website compatible with mobile devices?

Yes. With WordPressiv, we know and understand the relevance of an attractive website that works properly with every mobile device.

Can I edit ad update my new website?

Yes, you can. Your website uses CMS or content management system which means that you will be able to edit and update your website as often as you want. After your website has been launched, you will be provided the full documentation and guides on how to use and manage your new website. This will give you security and confidence to expand your website and keep on finding ways to grow. You will also be given support documentation and we have online support team to assist you. Click here to learn more about our training, hosting, and support services.

Will I be given training to teach me to run my website?

Yes, definitely you will be given sufficient training to manage your website. After your website has been launched, you will be provided with detailed guides on managing your WordPressiv website. You will be given a continued access to our Support team who will assist you. If you meet issues and problems after viewing the videos and reading our instructional materials, you can contact us and we are ready to assist you. If you want to expand your website, you can communicate with our support team. Remember, we are just a telephone call away from you. Click here to learn more about our ongoing training, support, and hosting services.

Do I need to use WordPressiv for my Hosting?

Yes. Our WordPressiv clients should use our easy and simple security, hosting, and support services. Our security, support, and hosting system is loaded with effective services to assist you and your business flourish. Click here to learn more about WordPressiv training, support, and hosting. Read also our Terms and Conditions.

If you have a special requirement to host the website yourself please ask us to update your quote before starting.

Can I edit my website by myself?

Yes, you can edit your website by yourself without any hassle. WordPressiv websites are developed to make things easy for you, including editing it yourself. You shall undergo a training session on how to edit and update your website by yourself. You do not have to hire a web designer to fix a typo. And if you want somebody to make the changes and updates for you, just give our friendly support team a call and we can show you options. Click hereand learn more about WordPressiv continuing training support, and hosting.

What happens after the website is officially launched?

You will be given a video tutorials and user manuals. These instructional materials can be accessed anytime and 24/7. This way, you will be able to watch and read them any time and any day. Contact our support team by sending us email or telephone 02 8006 5120.

Shall my website be created with the use of a theme?

All our WordPressiv websites are created with “themes.” A “theme” refers to the design framework of your website, how it looks and feels. WordPressiv utilizes superior quality WordPress themes. We customize websites and brands according to your business and goals. Although, some of our website share the same theme, we assure you that each of our website is unique from one another.

Do I need to make initial payment?

Yes. Each client should buy a Worpressiv website package before the project is initiated and planning conference with you. Read our 5-step process in building WordPressiv websites. It is also recommended to view our terms and conditions.

How shall I pay my fees?

Payment for the chosen website package and “Extras” is processed through bank transfer or using major credit cards. Payment for the monthly hosting services will be processed through credit card. Before the planning session, you have to fill in our online credit card form where we shall deduct your monthly charges from your credit card. Read our 5-step process in building website and terms and conditions.

When shall I pay?

Purchase of your selected Wordpresiv package is processed through our website and you need to pay this in full before the personalized planning call. The other “Extras” invoices will be debited upon the presentation of your website. You need to pay for any additional features and “extras” before doing the adjustments and changes. Read our 5-step process in website building and WordPressiv terms and conditions.

Where shall I go if I have other questions?

For further queries and concerns, you can contact us and our support team by sending us email or call 02 8006 5120